The QA7 call center software technology

QA7 Software development kit utilizes Nemesysco’s LVA and Emotion Detection Platform to detect and measure a wide range of emotions and cognitive states. Together with the analytics engine of your choice, it further allows you to define, train and detect additional emotional states to meet some specific customer needs.
This unique combination of out-of-the-box detection of a variety of emotions, together with the ability to train the system to detect other emotions of interest, in real-time or from pre-recorded material, is what makes QA7 the most sophisticated, flexible, cutting edge voice analysis technology available today.

Nemesysco Emotion Detection Platform technology produces a set of 12 normalized emotions and additional 4 indications of the tested party’s emotional activity:

Anger

Stress

Content

Upset

Energy

Embarrassment

Intensive Thinking

Hesitation

Uncertainty

Excitement

Concentration

Arousal

Extreme mental States

Overall Cognitive Effort

Rationality

Imagination Activity